The student grievance procedure provides a process for resolving student disputes. This procedure applies to all student issues, including but not limited to academic issues, student services, or administrative concerns. Grievances involving academic issues are satisfactory completion of instructional program requirements.

The grievance procedure may be used by persons who were enrolled as students at ACA, at the time the incident occurred. The person filing the grievance must be the subject of alleged unfair treatment that is related to his or her status as a student. A grievance cannot be filed on behalf of another person.

Definitions

Discrimination: Unequal treatment based on race, gender, color, sexual orientation, age, disability, ethnicity, or religion

Bias: “A tendency to believe that some people, ideas, etc., are better than others that usually results in treating some people unfairly.”

Harassment: Severe, pervasive, and offensive behavior that negatively affects another’s access to an educational opportunity or other college benefit

Incident: The situation or circumstance that the student perceives as grievable.

Academic Issues: Grievances involving satisfactory completion of instructional program requirements.

Procedure

The student grievance procedure provides a process for resolving student disputes.

The student is encouraged to meet with a counselor in the department for assistance with the following tasks:

  • Identifying the specific issues involved in the grievance;
  • Reviewing the steps of the procedure and strategies for preparing each step;
  • Developing verbal and written approaches appropriate to the grievance and in compliance with the Student Grievance Procedure;
  • Determining when immediate support and other assistance is necessary, especially if the matter involves claims of discrimination or sexual harassment.
  • The departmental counselor determines whether the concern meets the guidelines for being heard as a grievance case.